Casino Mate Terms & Conditions

Welcome to Casino Mate. These Terms and Conditions (“Terms”) govern your access to and use of our website, games, services, and promotions. By registering an account, depositing funds, or playing games, you agree to be legally bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must meet these requirements to use Casino Mate:

Be 18 years or older (or the legal gambling age in your jurisdiction)
Reside in a jurisdiction where online gaming is legal
Not be on any self-exclusion or national exclusion registry
Not be a designated restricted person under applicable laws

Casino Mate reserves the right to request proof of age, identity, and location. We may suspend or terminate accounts that fail verification.

2. Account Registration

Registration Process
Complete the registration form with accurate personal details. You must provide valid identification for verification within 72 hours of signup.

Account Security
Keep your login credentials confidential. Notify support immediately of any unauthorized access. Casino Mate is not liable for losses from shared credentials.

One Account Policy
Only one account per person/household/IP address is permitted. Multiple accounts result in closure and forfeiture of balances.

3. Deposits & Withdrawals

Minimum Amounts
Deposits: AUD 10 | Withdrawals: AUD 50 (may vary by payment method)

Processing Times
Deposits: Instant | Withdrawals: 1-5 business days

Verification Requirements
Withdrawals over AUD 2,000 require full KYC (Know Your Customer) verification including ID, proof of address, and payment method confirmation.

Currency
All transactions use AUD. Conversion fees may apply for non-AUD methods.

4. Bonuses & Promotions

Wagering Requirements
Bonus funds carry 35x wagering requirements on eligible games unless stated otherwise. Maximum bet limits apply during bonus play.

Eligibility
Promotions are for verified accounts only. Abuse (bonus hunting, multiple claims) results in bonus forfeiture and account review.

Terms Apply
Full bonus conditions displayed on promotion pages override general terms.

5. Games & Fair Play

RNG Certification
All games use independently audited Random Number Generator technology ensuring fair, unpredictable outcomes.

Game Rules
Individual game rules displayed in-game. Disputes resolved using game logs and RNG records.

Prohibited Activities
Collusion, chip dumping, account sharing, or exploiting software errors result in account termination and balance confiscation.

6. Fees & Charges

Casino Mate does not charge deposit fees. Withdrawal fees may apply for certain methods or frequent small withdrawals. Third-party payment provider fees are your responsibility.

7. Responsible Gaming

Casino Mate supports responsible gambling. Tools include deposit limits, cool-off periods, and self-exclusion (minimum 6 months). See our Responsible Gaming policy for details.

8. Account Termination

By Player
Request closure anytime through support. Self-exclusion periods are binding.

By Casino Mate
We may suspend/terminate accounts for:

Fraud or suspicious activity
Terms violations
Dormancy (12+ months)
Regulatory requirements

Pending balances paid after verification and deductions.

9. Liability Limitations

Casino Mate provides services “as is.” To the maximum extent permitted by law:

No liability for lost profits, indirect damages
Not responsible for technical failures, internet issues
Maximum liability equals your account balance

10. Intellectual Property

All content, software, logos, and games remain Casino Mate and provider property. Personal use only – no reproduction, distribution, or commercial use permitted.

11. Governing Law

These Terms governed by laws of [Jurisdiction/Curacao/AU consumer law where applicable]. Disputes resolved through binding arbitration before neutral arbitrator.

12. Amendments

Casino Mate may update Terms with 7 days’ notice via email/site posting. Continued use constitutes acceptance.

13. Contact Information

Support Email: [email protected]
Payments Email: [email protected]
Phone: 1800 006 286 (AU toll-free)
Live Chat: Available on site

Last Updated: April 2026